Refund policy

Refund & Return Policy

At [E&L jewelry LLC], we take pride in offering high-quality jewelry. Please read our refund and return policy carefully before making a purchase.

1. Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in original condition

Must include original packaging and tags (if applicable)

Proof of purchase is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

Earrings (for hygiene reasons)

Customized or personalized jewelry

Sale or clearance items

Items showing signs of wear, damage, or alteration

3. How to Start a Return

To initiate a return, please contact us at [eandljewerly01@gmail.com] with:

Your order number

Reason for the return

Once approved, we will provide return instructions.

4. Refunds

All returns are inspected once received

Approved refunds will be issued to the original payment method

Processing time: 5–10 business days, depending on your bank or payment provider

Payment Methods:

PayPal: Refunds are sent back to your PayPal account

Affirm: Refunds are processed through Affirm and may adjust your payment plan

Shop Pay: Refunds are returned to the original Shop Pay method

5. Shipping Costs

Shipping fees are non-refundable

Customers are responsible for return shipping costs unless the item is defective or incorrect

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue at no additional cost.

7. Exchanges

At this time, we do not offer direct exchanges.

You may return the item (if eligible) and place a new order.

8. Contact Information

If you have any questions about our return policy, please contact us at:

📧 [eandljewerly01@gmail.com]